Terms & Conditions
ART. 1 APPLICABLE NORMS
The tourist package is organized and operated by CASANOVA TOUR, a fully licensed tour operator authorized on 19/07/2016 n. 2110. The contract is regulated by the Legislative Decree No. 206 of September 6th 2005, and by the international Convention, Law No. 1084/1977.
ART. 2 CONTRACT CONTRIBUTION
This contract comprises these general conditions and the printed programme.
ART. 3 PRICE - REVISION
The programme indicates the price of the tourist package and may only be modified follo the cost wing changes in of
taxes. Price revision will be determined in proportion to the variations of the elements mentioned and the Client will be
informed of the element causing the variation in price.
ART. 4 INSURANCE - GUARANTEE FUND
The agency organizing the tours possesses an insurance policy in compliance with the laws in force. In accordance
legislative with L Decree 206 of 6 SEPT 2005 a guarantee fund has been established with the Presidency of Ministries
that can be used by all Clients in the event of bankruptcy of the Vendor or Organizer, for the refund of the monies paid
in and for return travel for travel abroad. The logistics of this guarantee fund will be decided on by the Presidency of
Ministries together with the Treasury.
ART. 5 SOLUTION OF THE CONTRACT
In such a case, the solution of the contract must be decided via an agreement with the agency selling the excursion on
behalf of CASANOVA TOUR
ART. 6 THE ORGANISER’S RESPONSIBILITY
The Organizer’s responsibility towards the Client for any damage caused by lacking or inaccurate fulfillment of the
obligation of this contract will be regulated by the laws and international standards described in article 1. Therefore, for
no reason may the organizer’s responsibility towards the Client exceed the limits described by these laws and
regulations concerning the damage caused. The Travel agent (Vendor) where the original reservation is made does
not have any responsibility concerning the organization of the package and only responds to matters linked to his
ability as an intermediary and however according to the limits of the abovementioned documents. The Organizer
and Vendor will not have any responsibility for non-fulfilments of the conditions caused by the Client or due to force
majeure. In addition, the Organization will not be held responsible for damage for services offered by unknown third
parties that are not part of the package and derive from the Client’s autonomous initiatives during the trip.
ART. 7 COMPLAINTS
Any inadequacy in executing this contract must be reported swiftly to the Organizer, its local representative of the
holiday guide by the Client to enable them to find a solution as quickly as possible. The Client must also file his
the complaint in writing by means of registered mail addressed to the Organizer and the Vendor not more than ten days
from the date of the excursion.
• You are kindly requested to immediately notify CASANOVA TOUR by writing, if the Supplier is unable to
provide the product to your satisfaction;
• Complaints and inquiries shall be forwarded to Città metropolitana di Venezia and to 4M by Venice Tours
S.r.l. (art. 81 of L.R. 33/2002)
ART. 8 CANCELLATION TERMS
• Within 3 days prior to date of the service: full refund
• Within 2 days prior to date of the service: 50% penalty
• Within 1 day prior to the date of service: full penalty
• Late arrivals and No-Shows: full penalty
For cancellations resulting directly or indirectly from any occurrence or conditions beyond its control, the organizing
Agency shall fully refund the customer.
ART. 9 COMPETENT FORUM
The Forum of Venice will be the only competent forum for any controversy.
All detailed terms foreseen by art. 69 of L.R. 33/2002 are available at CASANOVA TOUR office.
Insurance Policy 1/39298/319/81747626/12 - Autoriz. Città metropolitana di Venezia. 2110 del 19/07/2016
Sede legale: SANTA CROCE 466/E - 30124 Venezia
C.F. e P.I 03566700278 - REA VE-404376 - Capitale Sociale € 20.000,00, versati € 10.500,00
The program has been forwarded to the Città Metropolitana di Venezia on August 18th 2016 and it is valid from
September 1st 2016 until October 31st 2018.